Terms and Conditions

Terms and Conditions for London House Cleaners

Last Updated: 16th April 2024

Welcome to London House Cleaners Ltd. By accessing our website and utilising our services, you agree to be bound by the following terms and conditions (“Terms”). These Terms govern the relationship between you and London House Cleaners regarding your use of our services and website. If you disagree with any part of these terms, please do not use our services.

We, at London House Cleaners, are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way as outlined in our Privacy Policy. In accordance with the General Data Protection Regulation (GDPR), we articulate our legal basis for processing personal data and provide detailed information about how we manage, share, and look after your data.

London House Cleaners is a trading name of London House Cleaners Ltd, registered in England and Wales. Our company registration number is 15395756. Our registered office and principal place of business is at 22 Ambleside Avenue, Streatham, London, SW16 1WP. You can contact us at this address or through our email address, hello@londonhousecleaners.co.uk, or by telephone on 020 3349 5801.

1. Definitions

• “Company”, “We”, “Us”, “Our” – Refers to London House Cleaners, whose registered office is at 22 Ambleside Avenue, Streatham, London, SW16 1WP, Company No. 15395756.
• “Client”, “Customer”, “You” – Refers to you, the person or entity who accesses the website and/or books a service through us.
• “Service” – Refers to any cleaning service provided by London House Cleaners as detailed on our website and booked by you.
• “Website” – Refers to our website where services are described and can be booked, accessible via [website URL].

2. Use of the Website

• Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide without notice. We are not liable if for any reason the website is unavailable at any time or for any period.
• You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful.

3. Terms of Sale

• By placing an order on our website, you warrant that you are legally capable of entering into binding contracts.
• All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending an email that confirms that the service has been booked (“Confirmation”).
• The contract between us (“Contract”) will only be formed when we send you the Confirmation.

4. Pricing and Availability

• Prices and availability of services are as quoted on our website, except in cases of obvious error.
• Despite our best efforts, some of the services listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a service’s correct price is less than our stated price, we will charge the lower amount when dispatching the service to you.

5. Payment

• Payment can be made through various payment methods we have available, such as Visa, MasterCard, American Express cards, or online payment methods (PayPal, for example).

6. Cancellation and Refunds

• You can cancel your service at least 24 hours before the scheduled time. If you cancel your service less than 24 hours before, you may be charged a cancellation fee as outlined in our Cancellation Policy.
• Refunds will be issued based on our Refund Policy.

7. Liability

• Our liability in connection with any service provided through our website is strictly limited to the purchase price of that service.

8. Intellectual Property, Software and Content

• The intellectual property rights in all software and content made available to you on or through this website remain the property of London House Cleaners or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by London House Cleaners and its licensors.

9. Privacy Policy

• Our privacy policy, which sets out how we will use your information, can be found at our Privacy Policy page. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

10. Waiver

• If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

11. Entire Agreement

• These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

12. Law and Jurisdiction

• Contracts for the purchase of services through our site will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Legal Notices

• We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

14. GDPR Compliance and Data Handling

We ensure that all personal data collected and processed is kept secure and handled in accordance with the GDPR. We specify the purposes for which we process personal data, the legal grounds for these processes, how the data is stored, and the rights of the data subjects. Our comprehensive Privacy Policy, accessible from our website, provides detailed information on how we comply with GDPR and how you can exercise your rights under this regulation.

15. Contact Us

• For any questions related to these terms or the services we provide, please contact us at hello@londonhousecleaners.co.uk or call us at 020 3349 5801.