Last Updated: 29/08/2025
London House Cleaners Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, or contact us.
1. Who We Are
London House Cleaners Ltd (Company No. 15395756) provides professional cleaning services across London.
Registered Address: 22 Ambleside Avenue, Streatham, London, SW16 1QP
Contact: hello@londonhousecleaners.co.uk | 020 3349 5801
2. Information We Collect
We may collect the following information when you use our services or website:
- Personal details: name, phone number, email address, billing and service address.
- Booking details: type of cleaning service, date/time, property details.
- Payment information: processed securely via third-party payment providers (we do not store your card details).
- Technical data: IP address, browser type, device information, and cookies when you use our website.
- Vendor details: if you are a cleaner or service provider, we may collect information required for onboarding, payments, and compliance.
3. How We Use Your Information
We process your data to:
- Confirm and manage bookings.
- Provide cleaning services through our employees or approved vendors.
- Process payments securely.
- Send service updates, invoices, and confirmations.
- Improve our website, services, and customer support.
- Comply with legal and regulatory requirements.
- With your consent, send promotional offers, cleaning tips, or updates.
4. Sharing Your Information
We only share your information when necessary:
- With approved vendors/cleaning partners who carry out services on our behalf.
- With payment processors to handle secure transactions.
- With legal authorities if required by law or to protect our rights.
- With service providers such as IT, hosting, or analytics companies.
We never sell your personal data to third parties.
5. Vendors and Direct Partnerships
Where a booking is fulfilled by one of our approved vendors, they act as your direct service provider. In these cases, your data (such as name, address, and booking details) will be shared with them to complete the service. Vendors are required to handle your data in compliance with UK data protection law.
6. Data Retention
- Customer booking records are stored for up to 6 years for legal and accounting purposes.
- Marketing communications are stored until you unsubscribe or withdraw consent.
- Vendor information is kept as long as necessary for service delivery and compliance.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (where legally possible).
- Restrict or object to processing.
- Withdraw consent for marketing at any time.
- Request data portability.
To exercise your rights, contact us at hello@londonhousecleaners.co.uk.
8. Security
We use industry-standard security measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Cookies
Our website uses cookies to improve functionality, analyse performance, and provide a better user experience. You can manage or disable cookies through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date at the top of the page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
London House Cleaners Ltd
22 Ambleside Avenue, Streatham, London, SW16 1QP
hello@londonhousecleaners.co.uk
020 3349 5801