Privacy Policy

Privacy Policy for London House Cleaners

Last Updated: 16th April 2024

Welcome to London House Cleaners Ltd. We value your privacy and are committed to protecting your personal data. This Privacy Policy provides detailed information about how we handle personal data, including the collection, use, and protection of your information.

1. Who We Are:

London House Cleaners Ltd. is a leading provider of residential cleaning services based in London. We are registered in England and Wales under company number 15395756. Our registered office is at 22 Ambleside Avenue, Streatham, London, SW16 1WP, UK.

2. Information We Collect

Personal Data:

• Identity Data: Includes first name, last name, username or similar identifier.
• Contact Data: Your address, email address, and telephone numbers.
• Financial Data: Payment card details and other payment information.
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Profile Data: Your username and password, purchases made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Data:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources such as analytics providers or credit reference agencies.

4. How We Use Your Information:

• To Register You as a New Customer: Processing Identity, Contact, and Financial Data to complete your registration.
• To Process and Deliver Services: Managing payments, fees, and charges; and collecting and recovering money owed to us.
• To Manage Our Relationship with You: Notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
• To Enable You to Partake in a Prize Draw, Competition, or Complete a Survey: Utilizing relevant data categories for this purpose.
• To Administer and Protect Our Business and Website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
• To Deliver Relevant Website Content and Advertisements to You: And measure or understand the effectiveness of the advertising we serve to you.
• To Use Data Analytics: To improve our website, products/services, marketing, customer relationships, and experiences.

5. Cookies and Similar Technologies:

• We use cookies to differentiate you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

6. Data Security:

• We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

7. Data Retention:

• We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights:

• You have the right to:
  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent at any time.

9. Changes to the Privacy Policy:

• Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10. Contact Us: If you have any questions, concerns, or requests related to this Privacy Policy, or if you wish to exercise any of your rights as described above, please do not hesitate to contact us at:

• Email: hello@londonhousecleaners.co.uk
• Phone: 020 3349 5801
• Postal Address: London House Cleaners, 22 Ambleside Avenue, Streatham, London, SW16 1WP, UK

11. Third-Party Links:

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

12. Information Sharing and Disclosure:

• Service Providers: We may share your personal data with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Merger or Acquisition: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

13. International Transfers:

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If we transfer data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transfer to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Use of specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

14. How We Protect Your Data:

In addition to the security measures previously mentioned, we also implement the following:

• Data Encryption: Encrypting data sent between us and your browser, as well as sensitive data such as payment information.
• Security Audits: Regular security audits and vulnerability scans to ensure the integrity of our information systems.
• Training and Awareness: Regularly training our employees on the importance of confidentiality and maintaining the privacy and security of your information.

15. Automated Decision Making and Profiling:

We do not use your personal data for the purposes of automated decision-making. However, we may use data about your usage of our services to tailor our marketing communications to you. This is not considered to be automated decision-making, as it does not have a legal or similarly significant effect on you.

16. Your Rights Detailed:

• Right to be informed: You have the right to be informed about the collection and use of your personal data, a fundamental part of which is provided in this privacy policy.
• Right to rectification: If the information we hold about you is inaccurate or incomplete, you are entitled to have it corrected.
• Right to erasure: Also known as ‘the right to be forgotten’, this right allows you to request the deletion or removal of your personal data where there’s no compelling reason for its continued processing.
• Right to restrict processing: You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
• Right to data portability: This right allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
• Right to object: You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.

17. Updating Your Information:

We encourage you to update your personal data promptly if it changes. You can update your personal data by contacting us directly through the contact details provided in this policy.

18. GDPR Compliance:

As a company operating within the United Kingdom, London House Cleaners Ltd. is committed to complying with the General Data Protection Regulation (GDPR) and ensuring the protection and privacy of all personal data we collect and process. Our policies and procedures are designed to be in accordance with GDPR and other relevant data protection laws. This includes ensuring lawful, fair, and transparent processing of personal data, maintaining the integrity and confidentiality of data, and implementing appropriate security measures.

Your Rights Under GDPR: Under the GDPR, you have various rights concerning your personal data:

• Right of Access: You can request access to your personal data.
• Right to Rectification: You can have inaccurate or incomplete data corrected.
• Right to Erasure: Also known as the “right to be forgotten,” this allows you to have your data deleted under certain circumstances.
• Right to Restrict Processing: You can request the restriction of processing your data.
• Right to Data Portability: You can receive your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your personal data.
• Rights Related to Automated Decision Making and Profiling: You have the right to not be subject to decisions based solely on automated processing, including profiling.

We are dedicated to upholding your rights and will respond to any request in accordance with GDPR. For more information or to exercise your rights, please contact our data protection officer at hello@londonhousecleaners.co.uk.

Thank you for choosing London House Cleaners Ltd. Your privacy and trust are of paramount importance to us, and we commit to safeguarding the personal information you entrust to us.