Terms and Conditions

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Terms and Conditions for London House Cleaners

Last Updated: 16th April 2024

Welcome to London House Cleaners Ltd. (“we”, “us”, “our” or “London House Cleaners”). By accessing our website and making a booking request, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before proceeding. If you do not accept these Terms, you must refrain from using our services.

1. About Us

London House Cleaners Ltd. is registered in England and Wales under company number 15395756.
Our registered office and principal place of business is at 22 Ambleside Avenue, Streatham, London, SW16 1WP.
You can contact us by email at hello@londonhousecleaners.co.uk or by phone at 020 3349 5801.

2. Nature of Services

London House Cleaners Ltd. facilitates access to domestic cleaning services by connecting customers with professional cleaning providers.
In certain cases, services are performed by independent third-party service providers (“Service Providers”). Where this occurs, you acknowledge that:

  • London House Cleaners Ltd. acts solely as an introducer and facilitator.
  • The contract for cleaning services is between you and the Service Provider directly.
  • We are not responsible for the acts, omissions, or performance of any Service Provider.
  • We do not guarantee the quality, suitability, or outcome of services delivered by third parties.

We use reasonable care when selecting our service partners but cannot be held liable for their actions or service delivery.

3. Definitions

  • “Company”, “We”, “Us”, “Our” – Refers to London House Cleaners Ltd.
  • “Client”, “Customer”, “You” – Refers to the person or entity accessing the website and/or booking a service through us.
  • “Service” – Refers to any cleaning service facilitated or arranged through our website.
  • “Website” – Refers to our online platform accessible via [website URL].

4. Use of the Website

  • Access to the website is provided on a temporary basis, and we reserve the right to withdraw or amend content and services without notice.
  • You must not misuse the website by knowingly introducing viruses, trojans, worms, or other malicious material.

5. Booking Process

  • By submitting a booking request, you warrant that you are legally capable of entering into binding contracts.
  • Bookings are subject to acceptance. You will receive confirmation via email when your booking is confirmed (“Booking Confirmation”).
  • The service contract is formed directly between you and the Service Provider named or assigned in your booking.

6. Pricing and Availability

  • Prices listed on our website are subject to change without notice.
  • While we strive to ensure accurate pricing, errors may occur. In such cases, we reserve the right to correct pricing before confirming a booking.

7. Payment

  • Payment for services can be made by credit card, debit card, or any other payment method available on the website.
  • Payment may be collected by London House Cleaners Ltd. on behalf of the Service Provider as a limited payment collection agent.

8. Cancellations and Refunds

  • You may cancel or reschedule your booking free of charge if notice is given at least 24 hours before the scheduled service time.
  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, as outlined in our Cancellation Policy.
  • Refunds are processed in accordance with our Refund Policy.

9. Liability

  • London House Cleaners Ltd. is not liable for any loss, damage, injury, or unsatisfactory service arising from services performed by a Service Provider.
  • Our maximum liability in connection with any facilitation of services shall not exceed the amount paid by you for the booking arranged through our platform.
  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded or limited under law.

10. Intellectual Property

  • All content, logos, and materials available on our website are the property of London House Cleaners Ltd. or its licensors.
  • You may not reproduce, distribute, or commercially exploit any content without our express permission.

11. Privacy Policy

  • We handle your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
  • Full details are set out in our [Privacy Policy], which forms part of these Terms.

12. Waiver

  • If we fail to enforce any part of these Terms, that does not waive our right to enforce them later.

13. Entire Agreement

  • These Terms, along with our Privacy Policy and any referenced policies, represent the entire agreement between you and London House Cleaners Ltd. regarding your use of the website and services.

14. Governing Law and Jurisdiction

  • These Terms are governed by English law.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

  • We may update these Terms from time to time. Changes will be effective immediately upon being posted on our website. You are advised to review these Terms periodically.

16. Contact Us

If you have any questions about these Terms, please contact us at:
📧 hello@londonhousecleaners.co.uk
📞 020 3349 5801

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